Store Policy

Thank you for choosing to shop with Sensual Contentment. Please read our policy below prior to making a purchase. If you have any questions, please email us for further clarification  contact@sensualcontentment.com

Processing Time:

Please note that there is processing time before all orders are shipped regardless of the shipping option selected at checkout. Our team processes orders within 2-3 business days (Monday through Friday), excluding holidays.

Please note that processing times may vary during peak seasons or promotional events.

Shipping Time:

Once your order has been processed and shipped, packages within the United States typically arrive within 2-3 business days. However, please allow for additional delivery time during peak periods or in the case of unforeseen delays caused by shipping carriers.

Once your order is shipped, please reference the tracking information provided to track your package.  

International Orders

International Shipping: 

We proudly offer international shipping. For international orders, once packages are shipped, they typically arrive within 5-10 days. However, delivery times may vary depending on the destination country and customs processing.

Customs Fees: 

Please be aware that some countries may charge customs fees upon the arrival of your package. These fees are not included in the purchase price or shipping charges and are the responsibility of the customer.

Customs Information:

It is recommended that customers contact their local customs office to inquire about any customs fees or regulations that may apply to their order. Sensual Contentment is not responsible for any customs fees or additional charges incurred.

Returns

Return Policy:

Your health and safety is our number one priority. For that reason, for hygiene purposes, we do not accept return items.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us within 2 business days from the delivery date shown on the mail carrier website. Our email address is contact@sensualcontentment.com . We will arrange for a replacement or refund, including return shipping costs, if applicable.

General Store Policy

Order Verification

Address and Product Selection:

We encourage all customers to carefully review their orders before proceeding to checkout. Please ensure that your shipping address is accurate, complete, and up-to-date. Additionally, double-check that you have selected the correct color and product variant.

Order Correction:

If you realize that you’ve made a mistake with your order, please contact our team as soon as possible at contact@sensualcontentment.com . We may be able to correct the mistake if your order has not yet been shipped. However, while we will make our best effort,  we cannot guarantee order modifications once order is submitted.

Sales Policy

All Sales Are Final:

Please note that all sales made through Sensual Contentment are final and non-refundable. We do not accept returns or provide refunds unless the product is damaged or defective (see our Returns Policy for further details).

Contact Information

Customer Concerns:

If you have any concerns, questions, or issues related to your order, please do not hesitate to contact our Customer Support Team at contact@sensualcontentment.com .